Because of the nature of VPN software (changing proxy settings), the anti-virus or firewall might consider it as a threat. During the installation, if you encounter any warning prompts, please choose "allow", "agree", "trust" or similar actions. Otherwise, AHAspeed will not work as it couldn't gain access to change the proxy settings.

• While you try to login on a new device, if the device limit has been reached, you will get redirected to the "Unbind Device" page, from there you can unbind the devices
• Or, you can go to "Menu" -> "App Settings" -> "Device List", click on the device to unbind it.

We understand that sometimes we forget our passwords or even usernames. That is why we make it easy for you. Here is what you can do:

• Forgot username: contact us and provide the payment record screenshot to us. 
• Forgot password: You can click on forgot password in the app.

Global Mode: Access everything with VPN. This might slow down some local websites & apps traffic.

Split Mode: Only use VPN when accessing common GEO blocked (China firewall blocked) websites, e.g. Google, Youtube, Netflix etc. When accessing Chinese websites, use local network without VPN.

You can change the routing mode under App Settings.

If you found certain websites or apps can't be accessed, please change your routing mode settings to "Global Mode".

Contact us if you have any other questions.

You can earn points by referring a friend, and then use points to redeem plans. These are the details:

• To get the "Referral Code" or "Referral Link", go to "Share & Gift", click on "Share Now". Then you can share it to your friends, publish it to your blog or social media websites.
• Upon a success referral, you will earn 1 point; Each point can redeem for a 1-day pass.
• After redemption, you can view your plans under "My Account".
• A successful referral requires: the referee downloads and uses the app. If your referee has downloaded the app but hasn't started using the app, your referral point will not be added into your account until the referee uses the app.

One of the most common reason that MacOS can't use VPN is because you didn't allow our App to use VPN system extension.

If you encounter this issue, please delete the app and reinstall it. During installation, carefully read the prompt message and click on "Open Security Preference", "Allow" or similar action.

These are the installation steps:

1. During installation, System will prompt two popups.

The first one: "AHAspeed" would like to add VPN Configurations, click on "Allow"; The second one: "System Extension Blocked", click on "Open Security Preferences".

2. Upon click on "Open Security Preference", you will be landed on "Security & Privacy" page.

You need to: click on "Lock" icon on the bottom left corner to start making changes; If you see a System Preferences prompt, click on "Use Password" or use Touch ID to allow it.

3. Click on "Allow" near the bottom right corner (After you click on Lock icon, allow becomes clickable)

The web version of the apps, e.g. Telegram, WhatsApp or Gmail, are using HTTPS, which is supported by split mode. The split mode can only change the routing mode for HTTP (port 80) and HTTPS (port 443). That is why you can access the web version.

For the app version, they might have used any ports. Hence you will need to do one of these steps:

• Use "Global Mode" in routing settings
• Change the proxy settings of the app, below is an example of changing proxy settings for LINE:
  
  

We have found that, some users don't know which server to use after deciding which region to use.

To make it easier for you, we decide to show region only. AHAspeed will automatically select the best performance server within your selected region for you. These are the details:

• Location list only shows the regions. Under the hood, there are hundreds of servers within each region. Upon selecting a region, AHAspeed will connect you with the best performance server according to your network condition.
• If you don't like the connected server, you can always disconnect and re-connect to the same region, you will be connected to a different server.
• You can repeat above step until you are satisfied.

There are several common reasons:

• Slow local internet (without VPN on)
• Certain VPN server location has busy traffic

To troubleshoot the network issues, please follow the steps:

• Check your local network speed by disconnect the VPN;
• While keeping VPN disconnected, switch between WIFI, 4G, 5G to find the troubleshoot your network. E.g. if your wifi has poor connectivity, switch to your cellular 4G/5G.
• Disconnect VPN, switch to another region, and connect;
• If you like to stay in the same region, try disconnect and reconnect to the same region. Even you are selecting the same region, there are actually hundreds of servers behind a single region. Every time you connect, we will relocate a different server for you.
• You can repeat above steps until you find the best server for you.

There might be a few minutes delay on payment gateway. It happens sometimes. These are the details:

• We currently support: Alipay, Wechat QRCode Scanning Payment, Union Pay.
• If the payment was successfully made, but the plan is not showing under "My Account", please wait for 5 minutes, logout and login again.
• After above actions, if the problem persists, take a screenshot of the payment record and contact us.

 这种情况大多是因为系统代理地址没有被正常设置成功，或是有第三方软件屏蔽和阻拦导致的，解决办法是我们需要再手动填写上啊哈加速器(AHAspeed)的全网访问代理地址。

请按如下步骤操作：

• 在windows系统中搜索“internet选项”并打开
• 继续点击“连接”标签页
• 继续点击右下方“局域网设置”按钮
• 在局域网(LAN)设置页的“使用自动配置脚本”处打√，并在下方地址处填入：http://127.0.0.1:7525/proxy
• 继续点击右下方“确定”，再点击“确定”关闭internet属性。
• 最后请完全关闭浏览器，再从新打开浏览器即可全网访问。

如下图：

AHAspeed is widely regarded as one of the leading virtual private network (VPN) service providers. It offers a range of features and benefits that make it popular among users:

1. Security and Privacy: AHAspeed is known for its strong encryption protocols, which help protect your online activities from surveillance and hackers. It also has a strict no-logs policy, meaning it does not keep records of your browsing history or connection logs.

2. Network Size and Speed: AHAspeed has a large network of servers located in numerous countries, allowing users to access content from around the world. The service claims to provide fast and reliable connections, which is important for streaming, downloading, or general internet usage.

3. User-Friendly Interface: AHAspeed offers user-friendly apps for various platforms, including Windows, macOS, iOS, Android, and more. The applications are typically considered intuitive and easy to navigate.

4. Customer Support: AHAspeed is known for its responsive customer support team. They offer 24/7 live chat support to assist users with any issues or questions they may have.

While AHAspeed has generally received positive reviews, it's essential to note that individual experiences can vary. It's recommended to research and compare multiple VPN providers to find the one that best suits your needs. Additionally, new features or changes to the service may have occurred since my last knowledge update, so I recommend visiting the AHAspeed website or consulting more recent user reviews for the most up-to-date information.

AHAspeed's top features

AHAspeed's top 6 features:

• Specially optimized for UDP protocol
• Perfect for gaming, video streaming, social media browsing, and video conference calling.
• One account for all devices: phones, tablets or computers
• Hide your IP, privacy protection, no activity or connection logs
• Unlimited bandwidth
• Free hours available everyday

Benefits of using AHAspeed

1. Access any websites and apps
   AHAspeed's innovative data encryption and transmission technology lets you access any websites, apps and services. Try Google, Gmail, Youtube, Netflix or others with AHAspeed.

2. Secure access, worldwide
   Connect reliably from anywhere, to anywhere. Our network of high-speed VPN servers world wide puts you in control.

3. Just one click to a safer internet
   Going online doesn’t have to mean being exposed. Whether you’re shopping from your desk or just connecting at a cafe, keep your personal information more private and secure.

4. Use AHAspeed on every device
   iPhone, android phone, iPad, android tablet, windows pc or Mac computer — no matter where you are or what devices you’re using, a single AHAspeed subscription has got you covered.

Advantage of AHAspeed compares with other VPNs
 

1. Best-in-class data protection
   Take charge of your online privacy and security with best-in-class encryption.
    
2. Works seamlessly everywhere
   Experience the internet the way it’s meant to be. On the go, or on your couch.
    
3. Lightning-quick connectivity
   Our VPN network is built for speed, powered by next-generation technology.

You can always contact us through the following ways:

• Website: https://www.ahaspeed.com
• Email: [email protected]
• QQ: coming soon
• Telegram: coming soon

Yes. You can use AHAspeed for free forever as long as you perform "Daily Check-in". Everyday you can have 1 hour free time. You can also refer a friend. You get 1 point for each successful referral, which can be redeemed for a 1-day pass. These are the details:

• AHAspeed promises to provide daily check-in free VPN feature forever.
• New user gets 2 hours free time; you can get 1 hour free time the following day by checking in.
• There is no data limited on the free time, but you can only use the servers from free locations.
• You can earn points using our referral program, which can use to redeem plans.

Yes. You can connect multiple devices using one account. The # of devices is depended on the plan you purchased. These are the details:

• Doesn't matter which platform you signed up the account from, e.g. you signed up from android app, you can use the same account to login to iOS, macOS, or Windows app.
• Depends on the plan you bought, each plan supports different # of devices. One account can support unlimited devices in theory.
• If the # of connected devices is over limit, you will be prompted to unbind the other devices upon sign in.
• Each device can only register up to two accounts, regardless it is a computer or a phone.

Yes, we do! We offer 1-2 hours free trial time everyday. To start your free trial, please follow the steps:

1. Download the app
2. Register an account
3. Click on "Daily Check-In" button on home page

Note: the free trial is limited time offer, it might be ended anytime without notice.

AHAspeed is first and foremost a privacy company and therefore stores no activity logs and no connection logs. AHAspeed also never stores any data that would allow anyone to trace a specific network activity or behavior back to an individual user.